Daraz Life

Enjoy 14-Days Free and Easy Returns on Daraz with Zero Hassle

Shopping online comes with the convenience of having products delivered to your doorstep, but what if something doesn’t meet your expectations? Fear not, because Daraz has got you covered with our hassle-free 14-day return policy.

In this blog post, we’ll guide you through the simple steps to initiate a return on the Daraz App:

Log in to Your Daraz Account

  • Open the Daraz app.
  • Navigate to “Account” and select “View All.”
  • Click on the order number for the product you want to return.

Initiate the Return

  • Click on the “Return/ Refund” button.
  • Choose the appropriate return option (returning the product or not receiving the product).
  • Provide a reason for the return and, if necessary, upload photos as proof.
  • Add specific details in the comment section.
  • Click “Next” to proceed.

Return Reasons

  • Item is damaged/broken/has dent or scratches – Damaged (Physical Issue)
  • Item is defective or not working – Defective (Manufacturing issue)
  • Component or accessory is missing from the item – Missing Accessories
  • Item has missing freebie – Missing Freebie
  • Item does not match the description or picture – Not as Advertised
  • I did not order this size – Wrong Size
  • I received the wrong item – Wrong Item
  • Item does not fit me – Does not Fit
  • Don’t want this item anymore – Change of Mind

Select Return Shipment Type

  • Choose between pick-up or drop-off.
  • For pick-up, select the courier (e.g., NP-DEX).
  • For drop-off, view the drop-off location list (NP-DEX).
  • If the selected reason is “I didn’t receive the product,” the courier type won’t be selectable.
  • Click “Next” to move forward.

Choose Preferred Return Option

  • If the initial payment was prepaid, it will automatically be refunded to the source bank within 10 working days.
  • For Cash on Delivery (COD), choose between bank transfer or voucher. Enter bank details if required.
  • Confirm your return and refund request.

Daraz not only makes online shopping convenient but also ensures that you can shop with confidence, knowing that returns are a simple and straightforward process. Enjoy your 14-day window for stress-free returns and shop on Daraz!

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